PRESS RELEASE

If you receive a call or email from someone saying that you forgot to pay your water and light bill, be
cautious. Hope Water & Light employees are not making telephone calls or sending emails to customers
requesting payments for utility bills. The email or caller tells you that our records indicate that we
haven’t received payment for the previous month’s bill. They even give you a disconnection date in
case it is not paid and a telephone number to call. Hope Water & Light employees are not making
telephone calls or sending emails to our customers and making such a request. Hope Water & Light’s
normal office hours are from 8:00 a.m. – 5:00 p.m. Monday through Friday. The only telephone
numbers we provide for payments are 870-777-3000 or 844-201-7202. If it doesn’t seem right, chances
are it isn’t right. You should always verify any information by contacting the customer service
department at Hope Water & Light at 870-777-3000.