Announcements

SWEPCO Offers Long-Term Payment Agreements for Arkansas Customers

SHREVEPORT, La., April 5, 2021 – Southwestern Electric Power Co. (SWEPCO) is offering
long-term, interest-free payment plans for Arkansas customers who are struggling to pay past-due bills during the pandemic.
SWEPCO will be returning to normal operations for disconnection of service for non-payment beginning May 3 as the state moratorium on disconnections is lifted.
“We have continued to work with customers throughout the past year after voluntarily suspending disconnections at the start of the pandemic and during the Arkansas Public Service Commission’s temporary suspension of disconnections,” said Paul Pratt, SWEPCO director of Customer Services & Marketing.
“Customers may spread the cost of past-due bills over three, six, nine, 12 or 18 months, Pratt said. “Our goal is to work together to find solutions that help customers manage their accounts and maintain electric service.”

Customers should contact SWEPCO at:
 Customer Solutions Center: 877-446-7211
 Facebook.com/SWEPCO or Twitter.com/SWEPCOnews

Customers with past-due bills will receive multiple notices that their electric service may be disconnected. Customers who receive past-due notices must contact SWEPCO to make payment arrangements.

The APSC issued an order March 26 confirming an earlier order that the moratorium on
disconnections of utility service for non-payment will be lifted on May 3.
SWEPCO serves approximately 123,000 customers in 13 Arkansas counties.

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